Last updated: October 28, 2026
Write to contact@emailsignal.app. We read every message and aim to answer within two working days.
1. Support and questions
For help with a check, a list or your account, include the email address you signed up with, what you did and what you expected. For a list, its name and when you uploaded it. Never send us your password or your lists in an email.
2. Billing and refunds
Subscriptions and invoices for the website are handled by our payment provider; you can also manage them from the Billing screen of your dashboard. For a refund, see the Refund Policy and write to us within 30 days of the charge. Apps for Shopify, Wix and BigCommerce are billed by those platforms, whose support can help with a charge on their invoice.
3. Privacy and data requests
To see, correct, export or erase your data, or to ask for our data processing agreement or the list of our processors, write to the same address and say what you need. See the Privacy Policy for how long we keep what. We answer within 30 days.
4. Security
If you have found a security problem, write to the same address with the details. Our contact for security reports is also published at /.well-known/security.txt.